National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
- TTY/voice users phone 133 677 then ask for (03) 5494 1200
- Speak and Listen users phone 1300 555 727, then ask for (03) 5494 1200
- SMS relay users SMS 0423 677 767 with (03) 5494 1200, your name, name of person you are calling, message for other person, followed by GA (go ahead)
- NRS app available from Apple App Store or Google Play Store
For more information, visit: National Relay Service website.
Free interpreting services for local government
The Department of Home affairs funds the Translating and Interpreting Service (TIS National) to provide free interpreting services to eligible non-English speaking Australian citizens and permanent residents communicating with approved organisations and individual service providers.
Local Government Authorities (LGAs) can use the Free Interpreting Service to communicate with eligible non-English speakers about day-to-day local government activities such as rates, garbage collection and urban services.
Who to call